Can any webshop visitor buy goods from you?
No, we only sell to commercial customers and public institutions.
An error message appears on the screen during registration, what can I do?
Please check that the data you have entered (name, address, VAT number, etc.) is complete. If there are still problems with the registration, please contact our customer service.
Do you also offer your products in the online shop outside Germany?
The product range in the online shop is intended exclusively for the German market.
For customers from abroad, however, we can provide a customised offer, but of course we need detailed information, which makes a personal meeting essential. We will be happy to advise you during our office hours between 8 a.m. and 4 p.m. by phone or e-mail:
mail: shop@braun-lighting.com
Tel.: +49 30 700 77 63 100
Which products are offered in your online shop?
We offer a wide range of lighting and accessories for the following areas in our webshop:
Roads, pavements and cycle paths
Production halls and warehouses
Sports field lighting and gymnasium lighting
Building and bridge lighting
Airport and hangar lighting
Car park and forecourt lighting
LED plant lighting for greenhouses and vertical farming
LED solar lights are also available for various applications.
Where can I find the technical data sheets for the products?
There is a link to the data sheets and all other relevant technical information on each product page.
How can I recognise whether an item is in stock?
In the product overview, there are green, orange and red shopping trolleys in the top right-hand corner of each product window, which symbolise the stock status of the respective product.
green = available
orange = only small quantities available
red = this product is currently not available
Is there a minimum order value?
No, there is no minimum order value.
Are your products energy-efficient?
Yes, we only offer energy-efficient products that are operated with the latest LED technology. These are very energy-efficient and consume much less energy than conventional lighting solutions. With our control, radio and sensor technology, our lighting solutions can save even more energy.
We have been included in the “Energy Efficiency made in Germany” programme by the Federal Ministry of Economics and Technology (BMWi) and are therefore part of the German government’s export initiative.
What does the shopping trolley on the respective items in the product overview mean?
You can always see a shopping basket in the top right-hand corner of the items in our shop. This shopping trolley is marked with different colours in green, orange and red, which makes it clear that the respective item is available or how much stock is in the warehouse. Green means available, orange means stock is low and red means the item is currently out of stock. Furthermore, there are also products without a shopping trolley, which means that the article can be produced on request or would be available with a correspondingly longer delivery time.
Are the lights for outdoor use weatherproof?
Yes, all our outdoor lights are designed for outdoor use and are weatherproof.Yes, all our outdoor lights are designed for outdoor use and are weatherproof.
Do you also offer a guarantee on the products on offer?
Yes, we generally offer a 5-year guarantee on all our products that you can buy in our webshop. If a defect occurs during this time, please contact us to arrange a repair or replacement.
mail: shop@braun-lighting.com
What can I do if I have forgotten my passport?
When logging in, please enter the e-mail address you used to register and then click on the “Forgot password” link. You will receive an e-mail with instructions on how to recover the password.
Was wird für den Schutz meiner Daten getan?
Please read the information in our privacy policy in this regard.
Was wird für den Schutz meiner Daten getan?
Please read the information in our privacy policy in this regard.
When does the guarantee apply?
The warranty period applies from the time of delivery.
Can you help me find a suitable product for my needs?
We offer a free consultation to our customers to ensure that the selected item is the right one for your needs. For a fee, we can also provide lighting calculations etc. to ensure that all requirements are taken into account and the best possible solution is found for you.
Our advisors will be happy to help you by phone or e-mail during our office hours between 8 am and 4 pm:
mail: shop@braun-lighting.com
Tel.: 030 700 77 63 100
Do you also offer an installation service for your street lights?
Yes, we also offer an installation and maintenance service. If required, we can prepare a customised offer for you. If required, we can prepare a customised offer for you.
For this offer, we naturally need the relevant information about the installation location, installation conditions, deadlines, etc., which makes a personal meeting essential. which make a personal discussion essential. Our advisors will be happy to help you by phone or e-mail during our office hours between 8 am and 4 pm:
mail: shop@braun-lighting.com
An error message appears on the screen during registration, what can I do?
An error message appears on the screen during registration, what can I do?
How can I contact customer service?
You can contact us at any time during our office hours between 8 am and 4 pm by e-mail or telephone to clarify any questions or problems. Our contact details are as follows:
mail: shop@braun-lighting.com
Tel.: 030 700 77 63 100
Do you also offer a maintenance and repair service?
Yes, we also offer an installation and maintenance service. If required, we can prepare a customised offer for you. If required, we can prepare a customised offer for you.
Of course, we need detailed information for an offer, which makes a personal meeting essential. Our advisors will be happy to help you by phone or e-mail during our office hours between 8 am and 4 pm:
mail: shop@braun-lighting.com
Can you also offer customised lighting solutions?
You are welcome to find out more about our range of services on our website. You are welcome to find out more about our range of services on our website. If required, we can prepare a customised offer for you. If required, we can prepare a customised offer for you.
For an offer, we naturally need detailed information, which makes a personal meeting essential. Our advisors will be happy to help you by phone or e-mail during our office hours between 8 am and 4 pm:
mail: shop@braun-lighting.com
Can you also convert old gas lights to energy-efficient LED technology?
Yes, part of our daily work involves converting old gas luminaires to energy-efficient LED technology. If required, we can prepare a customised offer for you. If required, we can prepare a customised offer for you.
For an offer, we naturally need detailed information, which makes a personal meeting essential. Our advisors will be happy to help you by phone or e-mail during our office hours between 8 am and 4 pm:
mail: shop@braun-lighting.com
Tel.: 030 700 77 63 100
How can I place an order?
To place an order, simply select the desired item and place it in the shopping basket. As we operate a B2B shop, you must register before you can proceed to the checkout to initiate the payment process.
Please enter your contact details, delivery address etc. and, if necessary, your VAT number.
Can I also order from you as a guest?
No, you must register with us.
Do you offer discounts for larger orders?
Our product pages already show graduated prices for larger purchase quantities.
If the quantities you require are significantly higher than the specified quantities, please contact our customer service for further information:
mail: shop@braun-lighting.com
How can I add an item to an order I have already placed?
An order confirmed by us may already be in the process of being processed and therefore we cannot guarantee that a change is still possible after confirmation. However, we will always endeavour to handle things in the best interests of the customer.
What payment options are available?
We accept various payment methods, including credit cards, PayPal and bank transfer.
Paypal
To be able to pay for your orders via Paypal you must have a Paypal account.
After selecting Paypal as your payment method, you will be automatically redirected to the Paypal platform where you will need to enter your account details to complete the purchase. After payment you will receive a message from Paypal about the payment process.
Credit cards
In our shop we accept payments with Visa and MasterCard. The issuing banks must have their registered office in Germany.
Bank transfer
If you have chosen this payment method, you will receive an e-mail with our bank details after your purchase. Please transfer the amount of the order to our account and state your order number in the subject line.
As soon as the amount is credited to our account, we will proceed with the processing of the order.
Invoice amounts that are not credited to our account within 7 days after confirmation of the order will be automatically cancelled. Please bear in mind that some banks require 1-2 working days for the transfer to become effective and that it may take another day for the transfer to be credited to our account.
What are your bank details for payment by bank transfer?
If you have selected “payment by bank transfer” for your order, please transfer the invoice amount promptly to the following account:
IBAN: DE54 1208 0000 4094 7891 00
BIC: DRESDEFF120
Commerzbank Berlin
When will I receive an invoice?
We will send you the invoice by e-mail a few days after you have received the goods from us.
How high will the shipping costs be?
You will be shown the shipping costs in the shop as soon as you have registered your address and proceeded to the checkout.
How fast is the delivery?
We usually dispatch orders within 3-5 working days after receipt of payment. We will inform you when the goods have been handed over to the parcel service and you will receive a tracking number which you can use to check the progress of the delivery at any time.
Is it possible to deliver the goods on a desired date?
Unfortunately, for logistical reasons, it is not possible to dispatch your order on a date of your choice. We process orders in the order in which we receive them.
How will my goods be dispatched?
Depending on the quantity ordered, your order will usually be sent by Deutsche Post as letter post or by DHL as a parcel.
Can I complain about the delivered goods?
Yes, you can complain about the goods after receipt if the goods were not delivered in perfect condition or if the goods are damaged. Please report any external damage to the goods or packaging to the parcel service immediately and take photos if possible.
Please send us an e-mail immediately upon receipt of the damaged goods to “shop@braun-lighting.com“ with a brief description of what is wrong and preferably, if there is external damage, a photo.
How much will it cost me to return the returned goods?
The return of rejected goods is free of charge for you. You will receive all information regarding the return delivery from us by e-mail at short notice.