{"id":124544,"date":"2024-05-14T10:47:54","date_gmt":"2024-05-14T10:47:54","guid":{"rendered":"https:\/\/shop.braun.lighting\/frequently-asked-questions-2\/"},"modified":"2024-05-14T10:47:58","modified_gmt":"2024-05-14T10:47:58","slug":"frequently-asked-questions-2","status":"publish","type":"page","link":"https:\/\/shop.braun.lighting\/en\/frequently-asked-questions-2\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"
All<\/a>\/<\/span><\/div>
General<\/a>\/<\/span><\/div>
Registration<\/a>\/<\/span><\/div>
Shop<\/a>\/<\/span><\/div><\/div>\n

No, we only sell to commercial customers and public institutions.<\/p>\n<\/div><\/div><\/div><\/section>\n

Please check that the data you have entered (name, address, VAT number, etc.) is complete. If there are still problems with the registration, please contact our customer service.<\/p>\n<\/div><\/div><\/div><\/section>\n

The product range in the online shop is intended exclusively for the German market.<\/p>\n

For customers from abroad, however, we can provide a customised offer, but of course we need detailed information, which makes a personal meeting essential. We will be happy to advise you during our office hours between 8 a.m. and 4 p.m. by phone or e-mail:<\/p>\n

mail: shop@braun-lighting.com<\/a><\/p>\n

Tel.: +49 30 700 77 63 100<\/p>\n<\/div><\/div><\/div><\/section>\n

We offer a wide range of lighting and accessories for the following areas in our webshop:<\/p>\n

Roads, pavements and cycle paths<\/p>\n

Production halls and warehouses<\/p>\n

Sports field lighting and gymnasium lighting<\/p>\n

Building and bridge lighting<\/p>\n

Airport and hangar lighting<\/p>\n

Car park and forecourt lighting<\/p>\n

LED plant lighting for greenhouses and vertical farming<\/p>\n

LED solar lights are also available for various applications.<\/p>\n<\/div><\/div><\/div><\/section>\n

There is a link to the data sheets and all other relevant technical information on each product page.<\/p>\n<\/div><\/div><\/div><\/section>\n

In the product overview, there are green, orange and red shopping trolleys in the top right-hand corner of each product window, which symbolise the stock status of the respective product.<\/p>\n

green = available<\/p>\n

orange = only small quantities available<\/p>\n

red = this product is currently not available<\/p>\n<\/div><\/div><\/div><\/section>\n

No, there is no minimum order value.<\/p>\n<\/div><\/div><\/div><\/section>\n

Yes, we only offer energy-efficient products that are operated with the latest LED technology. These are very energy-efficient and consume much less energy than conventional lighting solutions. With our control, radio and sensor technology, our lighting solutions can save even more energy.<\/p>\n

We have been included in the “Energy Efficiency made in Germany” programme by the Federal Ministry of Economics and Technology (BMWi) and are therefore part of the German government’s export initiative.<\/p>\n<\/div><\/div><\/div><\/section>\n

You can always see a shopping basket in the top right-hand corner of the items in our shop. This shopping trolley is marked with different colours in green, orange and red, which makes it clear that the respective item is available or how much stock is in the warehouse. Green means available, orange means stock is low and red means the item is currently out of stock. Furthermore, there are also products without a shopping trolley, which means that the article can be produced on request or would be available with a correspondingly longer delivery time.<\/p>\n<\/div><\/div><\/div><\/section>\n

Yes, all our outdoor lights are designed for outdoor use and are weatherproof.Yes, all our outdoor lights are designed for outdoor use and are weatherproof.<\/p>\n<\/div><\/div><\/div><\/section>\n

Yes, we generally offer a 5-year guarantee on all our products that you can buy in our webshop. If a defect occurs during this time, please contact us to arrange a repair or replacement.<\/p>\n

mail: shop@braun-lighting.com<\/a><\/p>\n<\/div><\/div><\/div><\/section>\n

When logging in, please enter the e-mail address you used to register and then click on the “Forgot password” link. You will receive an e-mail with instructions on how to recover the password.<\/p>\n<\/div><\/div><\/div><\/section>\n

Please read the information in our privacy policy in this regard.<\/p>\n<\/div><\/div><\/div><\/section>\n

Please read the information in our privacy policy in this regard.<\/p>\n<\/div><\/div><\/div><\/section>\n

The warranty period applies from the time of delivery.<\/p>\n<\/div><\/div><\/div><\/section>\n

We offer a free consultation to our customers to ensure that the selected item is the right one for your needs. For a fee, we can also provide lighting calculations etc. to ensure that all requirements are taken into account and the best possible solution is found for you.<\/p>\n

Our advisors will be happy to help you by phone or e-mail during our office hours between 8 am and 4 pm:<\/p>\n

mail: shop@braun-lighting.com<\/a><\/p>\n

Tel.: 030 700 77 63 100<\/p>\n<\/div><\/div><\/div><\/section>\n

Yes, we also offer an installation and maintenance service. If required, we can prepare a customised offer for you. If required, we can prepare a customised offer for you.<\/p>\n

For this offer, we naturally need the relevant information about the installation location, installation conditions, deadlines, etc., which makes a personal meeting essential. which make a personal discussion essential. Our advisors will be happy to help you by phone or e-mail during our office hours between 8 am and 4 pm:<\/p>\n

mail: shop@braun-lighting.com<\/a><\/p>\n<\/div><\/div><\/div><\/section>\n

An error message appears on the screen during registration, what can I do?<\/p>\n<\/div><\/div><\/div><\/section>\n

You can contact us at any time during our office hours between 8 am and 4 pm by e-mail or telephone to clarify any questions or problems. Our contact details are as follows:<\/p>\n

mail: shop@braun-lighting.com<\/a><\/p>\n

Tel.: 030 700 77 63 100<\/p>\n<\/div><\/div><\/div><\/section>\n

Yes, we also offer an installation and maintenance service. If required, we can prepare a customised offer for you. If required, we can prepare a customised offer for you.<\/p>\n

Of course, we need detailed information for an offer, which makes a personal meeting essential. Our advisors will be happy to help you by phone or e-mail during our office hours between 8 am and 4 pm:<\/p>\n

mail: shop@braun-lighting.com<\/a><\/p>\n<\/div><\/div><\/div><\/section>\n

You are welcome to find out more about our range of services on our website. You are welcome to find out more about our range of services on our website. If required, we can prepare a customised offer for you. If required, we can prepare a customised offer for you.<\/p>\n

For an offer, we naturally need detailed information, which makes a personal meeting essential. Our advisors will be happy to help you by phone or e-mail during our office hours between 8 am and 4 pm:<\/p>\n

mail: shop@braun-lighting.com<\/a><\/p>\n<\/div><\/div><\/div><\/section>\n

Yes, part of our daily work involves converting old gas luminaires to energy-efficient LED technology. If required, we can prepare a customised offer for you. If required, we can prepare a customised offer for you.<\/p>\n

For an offer, we naturally need detailed information, which makes a personal meeting essential. Our advisors will be happy to help you by phone or e-mail during our office hours between 8 am and 4 pm:<\/p>\n

mail: shop@braun-lighting.com<\/a><\/p>\n

Tel.: 030 700 77 63 100<\/p>\n<\/div><\/div><\/div><\/section>\n

To place an order, simply select the desired item and place it in the shopping basket. As we operate a B2B shop, you must register before you can proceed to the checkout to initiate the payment process.<\/p>\n

Please enter your contact details, delivery address etc. and, if necessary, your VAT number.<\/p>\n<\/div><\/div><\/div><\/section>\n

No, you must register with us.<\/p>\n<\/div><\/div><\/div><\/section>\n

Our product pages already show graduated prices for larger purchase quantities.<\/p>\n

If the quantities you require are significantly higher than the specified quantities, please contact our customer service for further information:<\/p>\n

mail: shop@braun-lighting.com<\/a><\/p>\n<\/div><\/div><\/div><\/section>\n

An order confirmed by us may already be in the process of being processed and therefore we cannot guarantee that a change is still possible after confirmation. However, we will always endeavour to handle things in the best interests of the customer.<\/p>\n<\/div><\/div><\/div><\/section>\n

We accept various payment methods, including credit cards, PayPal and bank transfer.<\/p>\n<\/div><\/div><\/div><\/section>\n

To be able to pay for your orders via Paypal you must have a Paypal account.<\/p>\n

After selecting Paypal as your payment method, you will be automatically redirected to the Paypal platform where you will need to enter your account details to complete the purchase. After payment you will receive a message from Paypal about the payment process.<\/p>\n<\/div><\/div><\/div><\/section>\n

In our shop we accept payments with Visa and MasterCard. The issuing banks must have their registered office in Germany.<\/p>\n<\/div><\/div><\/div><\/section>\n

If you have chosen this payment method, you will receive an e-mail with our bank details after your purchase. Please transfer the amount of the order to our account and state your order number in the subject line.<\/p>\n

As soon as the amount is credited to our account, we will proceed with the processing of the order.<\/p>\n

Invoice amounts that are not credited to our account within 7 days after confirmation of the order will be automatically cancelled. Please bear in mind that some banks require 1-2 working days for the transfer to become effective and that it may take another day for the transfer to be credited to our account.<\/p>\n<\/div><\/div><\/div><\/section>\n

If you have selected “payment by bank transfer” for your order, please transfer the invoice amount promptly to the following account:<\/p>\n

IBAN: DE54 1208 0000 4094 7891 00
\nBIC: DRESDEFF120
\nCommerzbank Berlin<\/p>\n<\/div><\/div><\/div><\/section>\n

We will send you the invoice by e-mail a few days after you have received the goods from us.<\/p>\n<\/div><\/div><\/div><\/section>\n

You will be shown the shipping costs in the shop as soon as you have registered your address and proceeded to the checkout.<\/p>\n<\/div><\/div><\/div><\/section>\n

We usually dispatch orders within 3-5 working days after receipt of payment. We will inform you when the goods have been handed over to the parcel service and you will receive a tracking number which you can use to check the progress of the delivery at any time.<\/p>\n<\/div><\/div><\/div><\/section>\n

Unfortunately, for logistical reasons, it is not possible to dispatch your order on a date of your choice. We process orders in the order in which we receive them.<\/p>\n<\/div><\/div><\/div><\/section>\n

Depending on the quantity ordered, your order will usually be sent by Deutsche Post as letter post or by DHL as a parcel.<\/p>\n<\/div><\/div><\/div><\/section>\n

Yes, you can complain about the goods after receipt if the goods were not delivered in perfect condition or if the goods are damaged. Please report any external damage to the goods or packaging to the parcel service immediately and take photos if possible.<\/p>\n

Please send us an e-mail immediately upon receipt of the damaged goods to \u201cshop@braun-lighting.com<\/a>\u201c with a brief description of what is wrong and preferably, if there is external damage, a photo.<\/p>\n<\/div><\/div><\/div><\/section>\n

The return of rejected goods is free of charge for you. You will receive all information regarding the return delivery from us by e-mail at short notice.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":53,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-124544","page","type-page","status-publish","hentry"],"yoast_head":"\nFrequently asked questions<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about our online shop, products, checkout and delivery.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shop.braun.lighting\/en\/frequently-asked-questions-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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