Can any webshop visitor buy goods from you?
No, we only sell to commercial customers and public institutions.
An error message appears on the screen during registration, what can I do?
Please check that the data you have entered (name, address, VAT number, etc.) is complete. If there are still problems with the registration, please contact our customer service.
Do you also offer your products in the online store outside of Germany?
The offer in the online store is intended exclusively for the German market.
For customers from abroad, however, we are happy to prepare an individual offer, but of course we need detailed information, which makes a personal meeting essential. We will be happy to advise you by telephone or e-mail during our office hours between 8.00 am and 4.00 pm:
mail: shop@braun-lighting.com
Tel.: +49 30 700 77 63 100
Which products are offered in your online store?
We offer a wide range of lighting and accessories for the following areas in our webshop:
Roads, sidewalks and cycle paths
Production halls and warehouses
Sports field lighting and gymnasium lighting
Building and bridge lighting
Airport and hangar lighting
Parking lot and forecourt lighting
LED plant lighting for greenhouses and vertical farming
We also offer LED solar lights for various applications.
Where can I find the technical data sheets for the products?
There is a link to the data sheets and all other relevant technical information on each product page.
How can I tell if an item is in stock?
In the product overview, there are green, orange and red shopping carts in the top right-hand corner of each product window, which symbolize the stock status of the respective product.
green = available
orange = only small quantities available
red = this product is currently not available
Is there a minimum order value?
No, there is no minimum order value.
Are your products energy-efficient?
Yes, we only offer energy-efficient products that are powered by the latest LED technology. These are very energy-efficient and consume much less energy than conventional lighting solutions. With our control, radio and sensor technology, our lighting solutions can save even more energy.
We have been included in the „Energy Efficiency made in Germany“ program by the Federal Ministry of Economics and Technology (BMWi) and are therefore part of the German government’s export initiative.
What does the shopping cart on the respective items in the product overview mean?
You can always see a shopping cart in the top right-hand corner of the items in our store. This shopping cart is marked with different colors in green, orange and red, which makes it clear that the respective article is available or how high the stock is in the warehouse. Green means available, orange means low stock and red means that the item is currently out of stock. Furthermore, there are also products without a shopping cart, which means that the item can be produced on request or would be available with a correspondingly longer delivery time.
Are the lights for outdoor use weatherproof?
Yes, all our outdoor lights are designed for outdoor use and are weatherproof.
Do you also offer a guarantee on the products on offer?
Yes, we usually offer a 5 year warranty on all our products that you can buy in our webshop. If a defect occurs during this period, please contact us to arrange a repair or replacement.
mail: shop@braun-lighting.com
What can I do if I have forgotten my passport?
When logging in, please enter the e-mail address you used to register and then click on the „Forgot password“ link. You will receive an e-mail with instructions on how to recover your password.
What is being done to protect my data?
Please read the information in our privacy policy in this regard.
When does the guarantee apply?
The warranty period applies from the time of delivery.
Can you help me find a suitable product for my needs?
We offer a free consultation to our customers to ensure that the selected item is the right one for your needs. For a fee, we can also provide lighting calculations etc. to ensure that all your needs are taken into account and the best possible solution is found for you.
Our consultants are happy to help you during our office hours between 8-16.00 by phone or e-mail.
ur Verfügung:
mail: shop@braun-lighting.com
Tel.: 030 700 77 63 100
Do you also offer an installation service for your street lights?
Yes, we also offer an installation and maintenance service. If required, we can provide you with an individual quotation.
For this offer, we naturally need the relevant information about the installation location, installation conditions, dates, etc., which makes a personal meeting essential. which make a personal meeting essential. Our consultants will be happy to assist you by telephone or e-mail during our office hours between 8.00 am and 4.00 pm:
mail: shop@braun-lighting.com
An error message appears on the screen during registration, what can I do?
An error message appears on the screen during registration, what can I do?
How can I contact customer service?
You can contact us at any time during our office hours between 8-16.00 by e-mail or telephone to clarify any questions or problems. Our contact details are as follows:
mail: shop@braun-lighting.com
Tel.: 030 700 77 63 100
Do you also offer a maintenance and repair service?
Yes, we also offer an installation and maintenance service. If required, we can prepare an individual offer for you.
Of course, we need detailed information for an offer, which makes a personal meeting essential. Our consultants will be happy to assist you by telephone or e-mail during our office hours between 8.00 am and 4.00 pm:
mail: shop@braun-lighting.com
Can you also offer customized lighting solutions?
Yes, we also offer customized lighting solutions. You are welcome to find out more about our range of services on our website. If required, we can prepare an individual offer for you.
Of course, we need detailed information for an offer, which makes a personal meeting essential. Our consultants will be happy to assist you by telephone or e-mail during our office hours between 8 am and 4 pm:
mail: shop@braun-lighting.com
Can you also convert old gas lights to energy-efficient LED technology?
Yes, part of our daily work involves converting old gas luminaires to energy-efficient LED technology. If required, we can provide you with an individual offer.
Of course, we need detailed information for an offer, which makes a personal meeting essential. Our consultants will be happy to assist you by telephone or e-mail during our office hours between 8 am and 4 pm:
mail: shop@braun-lighting.com
Tel.: 030 700 77 63 100
How can I place an order?
To place an order, simply select the desired item and add it to the shopping cart. As we operate a B2B store, you must register before you can proceed to checkout to initiate the payment process.
To do this, please enter your contact details, delivery address etc. and, if necessary, your VAT number.
Can I also order from you as a guest?
No, you must register with us.
Do you offer discounts for larger orders?
Graduated prices for larger quantities are already indicated on our product pages.
If your required quantities are significantly higher than the graduated quantities indicated, please contact our customer service for further information:
mail: shop@braun-lighting.com
How can I add an item to an order I have already placed?
An order confirmed by us may already be in the process of being processed and therefore we cannot guarantee that a change is still possible after confirmation. However, we will always try to handle things in the best possible way in the interests of the customer.
What payment options are available?
We accept various payment methods, including credit cards, PayPal and bank transfer.
Paypal
To be able to pay for your orders via Paypal, you must have a Paypal account.
After selecting Paypal as your payment method, you will be automatically redirected to the Paypal platform where you must enter your account details to complete the purchase. After payment you will receive a message from Paypal about the payment process.
Credit cards
We accept Visa and MasterCard payments in our store. The issuing banks must be based in Germany.
Bank transfer
If you have chosen this payment method, you will receive an e-mail with our bank details after your purchase. Please transfer the amount of the order to our account and state your order number in the subject line.
As soon as the amount has been credited to our account, we will proceed with processing the order.
Invoice amounts that are not credited to our account within 7 days of order confirmation will be automatically canceled. Please bear in mind that some banks require 1-2 working days for the transfer to become effective and that it may take another day for the transfer to be credited to our account.
What are your bank details for payment by bank transfer?
If you have selected „payment by bank transfer“ for your order, please transfer the invoice amount promptly to the following account:
IBAN: DE54 1208 0000 4094 7891 00
BIC: DRESDEFF120
Commerzbank Berlin
When will I receive an invoice?
We will send you the invoice by e-mail a few days after you have received the goods from us.
How high will the shipping costs be?
The shipping costs will be displayed in the store as soon as you have registered your address and proceeded to checkout.
How fast is the delivery?
We usually ship orders within 3-5 working days after receipt of payment. We will inform you when the goods have been handed over to the parcel service and you will receive a tracking number which you can use to check the progress of the delivery at any time.
Is it possible to deliver the goods on a desired date?
Unfortunately, for logistical reasons, it is not possible to ship your order on a date of your choice. We process orders in the order in which we receive them.
How will my goods be shipped?
Depending on the quantity ordered, your order will usually be sent by Deutsche Post as letter post or by DHL as a parcel.
Can I complain about the delivered goods?
Yes, you can complain about the goods after receipt if the goods were not delivered in perfect condition or if the goods are damaged. Please report any external damage to the goods or packaging immediately to the parcel service and take a photo if possible.
Please send us an e-mail to „shop@braun-lighting.com“ immediately after receiving the damaged goods with a brief description of what is wrong and, if there is external damage, a photo.
How much will it cost me to return the returned goods?
The return of rejected goods is free of charge for you. You will receive all information regarding the return delivery from us by e-mail at short notice.